Privacy Policy

Careys Secret Garden is a trading name of Keystone Species Ltd, registered in England with the company number 123166535. Our registered office is at Cambridge House, 32 Padwell Road, Southampton, Hampshire, England, SO14.

This privacy policy outlines the personal information we collect from website users and how we keep it safe. If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.


Analytics:

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, and AirSquare our booking system, to learn about site traffic and activity.


Cookies:

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.


Customer Accounts:

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

We share this information with our Booking Software supplied by AirSquare. We recommend you read AirSquare’s Privacy Policy in addition to ours.


Emails:

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf. Learn here how Mailchimp manages your data.

We may also email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, and AirSquare our booking system, so they can send these emails to you on our behalf.


Fonts:

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address


Customer Data:

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, and AirSquare our booking system, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.


Website Visitors:

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Our booking system is hosted by AirSquare.

Payments:

We use both Stripe and Paypal to process any payments made across our website. You can find out how Stripe respects your privacy and enables safe online transactions here, and how Paypal do the same here.


If you have any questions about the above, please contact us at hello@careyssecretgarden.co.uk